Request a return

You have 14 days after receiving your order to return your parts to us.

Items must be returned in their original, unworn condition with all accessories and tags still attached. If anything is damaged or missing from your return, you may not receive your refund.

All returns are free. Send us an email at contact@sidonie-paris.com with your order number and we will send you the prepaid label to affix to the outside of your package.

When your package is picked up or dropped off, be sure to ask the delivery person to scan the label so you can track your return.

Once your return has been received, it may take up to 6 business days to process. When your return is accepted, your refund will be processed to your original payment method. Refunds may take up to 14 days to appear in your account, depending on your payment provider.

Please note that we do not offer an exchange service at this time. If you wish to exchange your purchase, you can return the item for a refund and place a new order.

Made-to-order orders cannot be cancelled unless the item arrives damaged or defective upon delivery. In this particular case, you must notify us within 72 hours of receiving your order.